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Frequently asked questions:
1. Will the container
be dedicated to my goods?
Shipments can be either FCL (Full
Container Load) or LCL (Less
than Container Load). FCL means that the container will be exclusively dedicated
to your consignment and ONLY contain your goods, nobody elses. To warrant an FCL shipment you ought to be able to fill a considerable proportion of the
container to make it economical. LCL means that various consignments will be
consolidated into one single container to make the shipment viable. If you think your consignment is even to small to warrant an LCL shipment then air
freight could be the answer. These points will be discussed when our
representative visits your residence to survey the move.
 2.
How do I handle insurance for my shipment?
We arrange Insurance Certificates on behalf of
our clients who wish to insure their cargo. The choices of insurance are between
"All Risk" and "Total Loss". For
"All Risk"
cover, the goods will have had to be professionally packed by our company.
This policy
covers damage & breakage that may occur
from day of packing, through transit and delivery to final destination. "Total Loss" covers loss of
complete cargo(i.e.
sinking of the vessel, container overboard, etc.)
but no damages are covered. A total value must be placed on
the shipment.
For clients
who choose not to insure their cargo please note there is a limit of liability
per the shipper's Bill of Lading terms
and conditions.
3. What am I not allowed
to ship?
Your shipment should not include any of the following:
· poisonous, flammable or corrosive items(fuels,
oils, paints,
varnishes,
insecticides, liquid bleach, matches,
candles, propane,
paint
thinners, aerosol
cans and cleaning chemicals).
· perishable goods such as food.
· firearms
or ammunition.
· animals.
· live plants.
· drugs.
· jewelry.
· original documents
such as insurance policies, wills,
birth certificates.
· alcohol,
tobacco and perfume
products.
4.
Can you also ship my car?
Yes, of
course.
If your vehicle is shipped in
your own 20' or
40' container, then you may put some boxes of household/personal goods in
the vehicle and the trunk of the vehicle. The battery will be
disconnected for safety reasons. Remember to arrange appropriate measures for
unloading the vehicle at destination. You must also be aware of the rules and
regulations relating to the importation of the vehicle.
5.
How do I know if I'll need a
20' or a 40' container?
20' containers can hold about
1100 CuFt.
and are usually large enough for a 1 to 2 bedroom household or 1 vehicle with a
few, small-sized household goods. While 40' containers can hold about
2300 CuFt. and are usually reserved for 3 to 5 bedroom households or 1 vehicle
and a 2 bedroom household.
6. Can you clarify how to calculate the volume?
If you are not used to dealing in
volumetric measurements (cubic feet or cubic metres) you might be feeling a bit confused
at this stage. Let us
explain a few facts:
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7. What do you mean by "packing
the goods on site"?
It has always been our policy to
export pack customers' belongings at the residence NOT at the warehouse. We
believe that taking furniture back to the warehouse unpacked, ready for another
team to pack defeats the object, although this practice is still quite common.
With on site packing, you will be handed a fully completed inventory on moving
day and see for yourself how your furniture and personal effects get wrapped and
packed by our crew using only the finest packing materials(strong cardboard
boxes, paper blankets, laminated soft line bubble wrap, manufacturers TV
cartons, mattress covers, etc.). Remember that proper packing from the beginning
considerably reduces the risk of damage to your goods. |
